Return Policy

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Return request must be initiated within 30 days of purchase date
• Products must be in original, unopened condition
• Original packaging and labels must be intact
• Products must not be expired
• Return must include original receipt or proof of purchase

Return Process

Step 1: Contact Customer Service

Before returning any products, please contact our customer service team to initiate the return process:

Step 2: Receive Return Authorization

Our team will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions. Returns without an RMA number cannot be processed.

Step 3: Package and Ship

Carefully package your return items with:

• RMA number clearly written on the outside of the package
• Original packaging and all included materials
• Copy of your receipt or order confirmation
• Reason for return (optional but helpful)

Return Shipping

Return Shipping Costs

Return shipping costs depend on the reason for return:

• Defective or damaged products: We pay return shipping
• Wrong item sent: We pay return shipping
• Customer satisfaction returns: Customer pays return shipping
• Change of mind: Customer pays return shipping

Return Address

Ship returns to the address provided by our customer service team with your RMA number. Do not send returns to our corporate offices.

Refund Processing

Processing Time

Once we receive your return:

• We'll inspect the returned items within 2-3 business days
• Approved refunds are processed within 3-5 business days
• Refunds appear on your original payment method within 5-10 business days

Refund Amount

Refunds include the full purchase price of returned items. Original shipping charges are refundable only if the return is due to our error (damaged, defective, or wrong item).

Exchanges

We currently do not offer direct exchanges. If you need a different product, please:

1. Return the original item following our return process
2. Place a new order for the desired product
3. We'll prioritize processing your new order once the return is approved

Non-Returnable Items

The following items cannot be returned for health and safety reasons:

• Opened or used products
• Products with broken seals
• Expired products
• Products damaged by customer misuse

Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us immediately (within 48 hours of delivery)
• Provide photos of the damage or defect
• We'll arrange for immediate replacement or full refund
• No need to return damaged items unless requested

Refund Delays

If you haven't received your refund after the expected timeframe:

• Check with your bank or credit card company
• Contact your credit card company as processing times vary
• Contact us if issues persist

International Returns

We currently only ship within the United States, so international returns are not applicable at this time.

Questions or Concerns

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us. We're here to ensure your complete satisfaction with Alpha Plants products.

This return policy is effective as of January 15, 2025, and applies to all purchases. We reserve the right to update this policy at any time.